Terms of service

At Northwestern Air Lease Ltd (NWAL), we work hard to fulfill your travel arrangements as scheduled, sometimes events beyond our control or unforeseen situations may lead to delays, cancelations or denied boarding. When faced with a travel disruption, we will do our very best to minimize any inconvenience.

If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the

Canadian Transportation Agency’s website.

For more information please visit the Canadian Transportation Agency:
https://rppa-appr.ca/eng

Click on the Links to the right for the information you need
The following sections deal with the common topics and information for passengers traveling with Northwestern Air Lease Ltd to help ensure your flight is comfortable and issue free. If you do not get the answers you are looking for from the following information, please contact our Reservations Center at 1-(867) 872-2216 or email reservations@nwal.ca. The sections apply to travel on Northwestern Air Lease Ltd only.