Below you will find a summary of our baggage policies. A complete list of our baggage terms and conditions can be found in our Tariff.

Lost or delayed baggage 

• If your bag doesn’t arrive on the same flight as you, NWAL will provide compensation of any baggage fees
• If you incurred expenses due to baggage delay we will compensate you for reasonable and necessary out-of-pocket
• If your bag is not located within 21 days, we will pay you the value of the baggage liability compensation outlined in our tariff or a mutually settled alternate

Passenger obligations;

• Upon arrival to your destination if you’re unable to locate a piece of your luggage, please report the missing bag to our airport staff within 4 hours;
• If you’ve left the airport, please report your missing bag in writing within 7 days of your flight arrival.

Damaged baggage;

Claims of damaged baggage will be reviewed and compensation may be provided as outlined in our tariff. Exceptions include normal wear and tear or damage resulting from a defective bag. 

• Upon arrival at your destination report the damage to our airport staff;
• If you’ve left the airport, please report your missing bag in writing within 7 days of after your flight arrival. Please include a photo of the damage along with your claim.

 Submitting a baggage claim

 Baggage claims must be submitted in writing and can be send by email or mail.

•  Email: cargo@nwal.ca

 Mail:

Northwestern Air Lease Ltd.
Attention – Cargo Dept
Box 23
Fort Smith, NT
X0E 0P0

Your baggage claim must include:

• Your name and contact information;
• Your date of travel;
• An explanation of your claim;

In the case of missing baggage, a detailed description of the lost item.