Guests with special needs

We are dedicated to providing an excellent guest experience to everyone that chooses to travel with us. We want to ensure that our guests with special needs have the services they need readily available. We have tried to gather everything you should need to know about travelling with a disability in the following sections.

 

Guests with disabilities experiencing difficulties accessing nwal.ca:

If you encounter an accessibility issue, it is helpful to let us know the specific web page and nature of the issue in your email or phone call.  We will investigate and make every reasonable effort to ensure that the page or information meets accessibility standands.

Requesting Special Assistance

  • We recognize that there are times when our customers may require some additional assistance when traveling with us, and we strive to meet and exceed all our customers’ accessibility needs. If you require accommodation, please contact our reservations team.

Feedback

  • We are committed to providing the highest quality service to all of our passengers and welcome feedback regarding any accessibility barriers you experience while travelling with us. We will try to use all feedback to assist us in improving our services and facilities.

    You can provide accessibility feedback (including feedback on this plan), request an alternate format of our Accessibility Plan, or request a description of our feedback process via any of the below options.

    The Human Resources Manager is designated as responsible for receiving feedback regarding this plan on behalf of Northwestern Air. All feedback that is submitted will be acknowledged in the same way it was received.

Email: hr@nwal.ca

Phone: 1-867-872-2216 Ext 304

Mail To
Human Resources NWAL
PO Box 23
Fort Smith, NT X0E 0P0