At Northwestern Air Lease Ltd (NWAL), we work hard to fulfill your travel arrangements as scheduled, sometimes events beyond our control or unforeseen situations may lead to delays, cancelations or denied boarding. When faced with a travel disruption, we will do our very best to minimize any inconvenience.

If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the
Canadian Transportation Agency’s website.

Si l’embarquement vous est refusé, ou si votre vol est annulé ou retardé d’au moins deux heures ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit au titre du Règlement sur la protection des passagers aériens, à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de
l’Office des transports du Canada.

For more information please visit the Canadian Transportation Agency:
https://rppa-appr.ca/eng

Flight Disruptions

Flight Delays

Flight Cancellations

Denied Boarding

Categories of Flight Disruption

It is important to form an understanding of each category listed above as they determine your rights and entitlements outlined by the Air Passenger Protection Regulations.