If you are denied boarding or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Canadian Transportation Agency’s  Air Passenger Protection Regulations. For more information about your passenger rights please contact the Northwestern Air Lease Operations Manager at 867-872-2216 Ext 303 or visit the Canadian Transportation Agency’s website at https://laws.justice.gc.ca/eng/regulations/SOR-2019-150/