Controllable Disruption - Required for Safety

Controllable Disruptions but Required for Safety

(Within NWAL’s control but required for flight safety)

Flight disruptions that fall under this category exist to ensure passenger safety and are often governed by aviation law and regulations.

  • Unexpected aircraft malfunctions;
  • Decisions made by the pilot in command regarding safety;
  • Safety considerations made by NWAL based on our Safety Management

Our commitments to you:


Upon recognition of a flight disruption, NWAL will provide notice to all affected customers. Subsequent updates will be provided every 30 minutes until the disruption is rectified.  In the case of a delay or cancellation, rectification will be attained through a newly established departure time or confirmation of alternative travel arrangements if available on NWAL routes. Information will be provided through the following means:

  • Audible announcements within the airport terminal
  • Visible announcement available upon request 

Alternative travel arrangements

If your flight is delayed for 3 hours or more, NWAL will provide alternative travel arrangement, if available, or a refund if desired. 

If your flight is cancelled or you have been denied boarding, NWAL will provide confirmed travel arrangements to those affected on the next available flight. Alternatively, customers may choose to request a refund.

It is important to form an understanding of the information listed above as it determines your rights and entitlements outlined by the Air Passenger Protection Regulations.